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Novero Loyalty

Restaurant loyalty apps

Your brand.
Your app. More reasons to return.

Your own iOS and Android loyalty app for your restaurant, cafe or bakery. Automated campaigns, rewards and a connection to your existing POS, all under your name.

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  • Your branded iOS and Android app
  • Automated campaigns
  • POS integration
Remaris POSPOS integrationAutomated campaigns
Delivered app · Balance, Zagreb
The real Balance Brunch & Bakery app showing loyalty points and content for guests
Balance Brunch & BakeryZagreb, Croatia

A delivered mobile app

Already live in Zagreb.

For Balance Brunch & Bakery, we delivered a branded app with points, rewards and Remaris POS integration. Guests can download it today.

  • Branded app
  • iOS and Android
  • Remaris POS
  • Points and rewards

Automated guest marketing

Give guests a reason to return.

Choose the occasion and the benefit. Your app reaches the guest when your campaign rules are met.

Win-back campaigns

Invite a guest back.

After the period of inactivity you choose, the guest receives a push invitation or an offer.

Campaign rules
When
A guest has not visited for the number of days you choose.
For the guest
A push invitation to return, with an offer if you configure one.

Reconnect with guests who already know your restaurant.

Win-back campaign example
The guest hasn't returnedAfter the number of days you choose

Your restaurantPush notification

It's been a while.

Come by again. There's an offer waiting in your app.

Illustrative message. You choose the wording and any offer.

Birthday rewards

A birthday benefit activates with a visit and qualifying purchase during the guest's birthday week.

Campaign rules
When
A visit and qualifying purchase during the guest's birthday week.
For the guest
A birthday benefit tied to a purchase that meets your rules.

Connect a birthday greeting with a visit to your restaurant.

Friend referrals

A guest introduces a friend. Both receive a reward when your referral conditions are met.

Campaign rules
When
A guest introduces a friend and your referral conditions are met.
For the guest
Rewards for both the guest and their friend under your campaign rules.

Give happy guests a reason to introduce someone new.

VIP tiers

VIP status follows spending over the previous 365 days. You choose the benefits for each tier.

Campaign rules
When
Spending over the previous 365 days reaches a tier threshold.
For the guest
The status and benefits you assign to that VIP tier.

Reward an ongoing relationship. Spending uses a rolling window, rather than a calendar year.

Bonus-point periods

Purchases on selected days and during selected hours earn bonus points. You set the multiplier.

Campaign rules
When
A purchase on the days and during the hours you select.
For the guest
Extra points using your configured multiplier.

Highlight the times when you'd like to encourage visits.

Push notifications

Send a relevant offer to guests who meet your campaign conditions and allow notifications.

Campaign rules
When
A campaign or message for eligible guests who allow notifications.
For the guest
A relevant offer or update on their phone.

Stay in touch through your own branded app.

Connected to real purchases

Your checkout and loyalty program, together.

The guest identifies themselves and your connected POS processes the purchase. Novero applies your rules for points, rewards and campaigns.

  1. Guest identifies themselves

    Using a supported QR code or card.

  2. POS processes the purchase

    The connected POS sends the required data.

  3. Novero applies your rules

    Based on the purchase and program conditions.

  4. Guest receives benefits

    Points, rewards or a campaign update.

We have delivered Remaris integration for Balance. Novero is not limited to one POS provider.

For other systems, we first review supported APIs, required permissions and technical access. Automation and reward redemption depend on what your POS supports.

More about business system integrations
The real Balance Brunch & Bakery app showing loyalty points and content for guests
The real Balance app · home screen

An app for guests. Control for you.

Your program, in your guests' hands.

In the demonstration, we'll walk through the app and administration, from the first purchase to a campaign rule.

An app with your identity

Your name, design and content. We publish your app on the App Store and Google Play.

Points, rewards and VIP tiers

Guests can see their points and available rewards. VIP status is based on spending over the previous 365 days.

Manage your program

Use the admin area to configure loyalty rules and campaigns, and review customers and program activity.

Program management illustration
Your rulesCampaignsProgram overview
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A simpler starting point

Don't need your own app?

Start with digital loyalty cards in Apple Wallet or Google Wallet. Guests add a card through a link or QR code, without downloading your own app.

A practical option for a smaller restaurant that needs a digital card. Card features and updates depend on the Wallet platform; campaign scope is agreed separately.

Physical cards are also an option, with a supported identification method at checkout.

Discuss Wallet cards
Illustrative digital card
Your restaurant

Guest membership card

Apple WalletGoogle Wallet

Implementation and maintenance

A clear scope. A quote for your restaurant.

Pricing depends on your locations, app features, POS integration and support needs. Before work starts, you'll know what implementation includes and what maintenance covers.

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Implementation

App design, program setup, POS connection, publication and rollout within the agreed scope.

Ongoing maintenance

Hosting, bug fixes, app updates, staff support and maintenance of existing integrations.

Additional development

New features and extensions are scoped and priced separately.

Before the demonstration

A few practical questions.

Do we need to replace our current POS?

We start by checking whether your current POS can connect and which data and operations it supports. Integration needs suitable APIs or another supported connection method, the required permissions and access from your provider.

Which POS systems do you work with?

We have delivered Remaris integration for Balance Brunch & Bakery in Zagreb. We can develop connectors for other providers where the required data, permissions and technical access are available. We check compatibility before preparing a proposal.

How is our branded app launched?

We agree on the design, rules and features, connect your POS and prepare iOS and Android apps for publication. The plan includes developer accounts, testing and App Store and Google Play review. Timing is agreed after reviewing scope and integration.

Can we use Wallet cards instead of an app?

Yes. Apple Wallet and Google Wallet cards are an alternative format. Physical cards or a combination of agreed formats are also possible. Wallet features depend on the platform and do not cover every capability of a dedicated app.

Can the program cover multiple locations and markets?

Yes. Languages, currencies and loyalty rules can be configured for one venue or several locations. We work with restaurants, cafes and bakeries in Croatia, Serbia, Bosnia and Herzegovina and neighboring markets, and are available for international projects in the EU, US and worldwide. POS capabilities are reviewed for each project.

How are pricing and setup costs determined?

Your locations, app scope, integration and support needs determine the quote. The proposal separates implementation, recurring maintenance and any additional development. There is no single public price that fits every restaurant.

What does maintenance and support include?

Hosting, bug fixes, app updates, staff assistance and maintenance of existing integrations. New features and extensions are agreed separately. Data access and processing responsibilities are defined in the project agreement.

See how it works

Ready for your own loyalty program?

See the app, campaigns and administration. Tell us which POS you use and how you want to reward guests; we'll focus the demonstration on your restaurant.

Your inquiry goes directly to the Novero team. We'll contact you to arrange a time and review your POS.

lazar@noverosolutions.com

We'll contact you to arrange a demonstration.

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